Returns/ Refunds/ Warranty
All our products come with a 12 month warranty. Full details are noted in our terms and conditions for returns here.
Fewer than 1% of all shipped products are subject to any warranty or quality issue.
In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back we will either repair the item, or offer full credit towards ordering a replacement.
If you experience any problem with a product bought from us, contact us first and we will do our best to advise you. Any returns must be discussed with our Customer Support in advance, and authorized so they are sent with the correct paperwork.
In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the our warehouse are payable by you, and cannot be compensated by us.
Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software – invalidates the warranty.